Terms & Conditions

Email: [email protected]

Sneakers supplied by Footballerz Kicks are from official sources and are not covered by the normal retailers' warranty. We do not accept any returns for refunds for any items purchased at this time. However, if the item is defective or the customer has spotted a defect with the pairs bought that we have not noticed, we require photographs showing the defective areas so that we can review them before accepting any return. All goods are thoroughly inspected before being shipped out to customers so claims of any defects will be thoroughly investigated.

If you are returning your item (faulty) back to us within 48 hours of delivery, you can choose your own carrier or you can pay to create a label and return back via USPS or any courier of your choice.

Please send the (faulty) goods back in their original packaging with a courier of your choice. We cannot accept CODs or packages marked "Bill Recipient". Please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. We strongly suggest you use a recorded method of carriage to return the goods to us. We cannot be held responsible for items lost or delayed in transit on the way back to us. We will not be accepting the return if the box is damaged. For normal returns, we do not accept any returns or refunds for any orders delivered.

If you have a fault with your order, please send us some pictures to [email protected] of the damage and we will see if we can process your claim without receiving the item back. Please note that we are not always able to process claims of faulty goods using images alone.

Please note that if your parcel has been personalized or worn outside, we are unable to offer a refund. However, if you require further assistance, please contact our team at [email protected].

We collect personal information about you in the following ways: • Through direct interactions, such as: -when you place an order -when you complete a contact form on our website -when you contact us in writing with a query to request further information

• Indirectly, such as: -your browsing activity while on our website (see “Cookies” below) • Through third parties or publicly available sources, such as: -address information from third party address checking providers -promotional agencies -sports associations, such as Park Run, in relation to joint initiatives that we may run from time to time -Facebook, Google, YouTube and Instagram, when they provide us with statistical reports on the engagement that our non-targeted advertising receives Please note that if you do not provide certain personal data to us, for example when required as part of the order process, we may not be able to provide products or information to you.

The personal information we collect about you depends on the purpose for which you engage with us. This information includes the following: Identity Information - this includes full name, username or similar identifier, marital status, title, date of birth and gender. Contact Information - address, email address and telephone numbers Financial Information – this includes bank account and payment card details. Technical Data - internet protocol (IP) address, browser type and version, time zone setting and geographical location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website, including, where the data is available, information about the identity of the owner of fixed IP addresses. Profile Information - this includes your username and password, orders made by you, your interests, and preferences. Usage Data- information about how you use our website and products Marketing and Communications Information- this includes your preferences in receiving marketing from us and our third parties and your communication preferences. A number of these types of personal information are required to provide our products to you or to respond to queries you have raised with us. If you do not provide the personal information we ask for, it may delay or prevent us from responding or providing products to you.

The website is not intended for use by children under the age of 13. We will not knowingly collect personal information from anyone under the age of 13. If you have reason to believe we may have accidentally received personal information from a child, please contact us using the contact details set out above.

We have set out below, in a table format, a description of all the ways we plan to use your personal data.

You can optionally join Footballerz Kicks to place an order for products through this Website. If any information provided by you is untrue, inaccurate, not current, or incomplete or if we suspect that any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to cancel any transaction and/or terminate your use of the Website or your account. If you are under 18, we ask that you get your parents' or legal guardians’ permission before completing your account registration. You must gain the bill payer’s permission before you place an order online. By continuing to use this Website and any of the services offered, you are confirming that you have received the consent of a parent or legal guardian.

All intellectual property on the Website (except for User Generated Content) is owned by Footballerz Kicks or its licensors, which includes materials protected by copyright, trademark, or patent laws. All trademarks, service marks and trade names are trademarks or registered trademarks of Footballerz Kicks Inc. All content on the Website (except for User Generated Content), including but not limited to text, software, scripts, code, designs, graphics, photos, sounds, music, videos, applications, interactive features and all other content ("Content") is a collective work under the United States and other copyright laws and is the proprietary property of Footballerz Kicks; All rights reserved.

If you believe that any material contained in the Website infringes your copyright, you should notify us of your copyright infringement claim in accordance with the following procedure. We will process notices of alleged infringement that it receives and will take appropriate action pursuant to the U.S. Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws. The DMCA requires that notifications of claimed copyright infringement should be sent to us at [email protected]. To be effective, the notification must be in writing and contain the following information (DMCA, 17 U.S.C. 512(c)(3)): (i) physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (ii) identification of the copyrighted work(s) claimed to have been infringed; (iii) identification of the material that is claimed to be infringing and the location of such material on our Website; (iv) information to permit us to contact you, such as an address, phone number, and, if available, an electronic mail address; (v) a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; (vi) a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. USER SUPPLIED CONTENT You may upload material to Footballerz Kicks in the form of content, photos, and comments for the purposes of using the Website (“User Supplied Content”). When uploading content, you represent and warrant that you are exclusive owner of the content or have secured the necessary rights or permissions to submit the content. Ownership of the User Supplied Content shall remain exclusively with by the uploading party or original underlying owner thereof. By uploading any User Supplied Content on the Website, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns a non-exclusive, transferable, sub-licensable, royalty-free, perpetual, irrevocable, and worldwide license to host, use, reproduce, modify, perform, display, distribute, creative derivative works of, and otherwise disclose to third parties the User Supplied Content and any data or materials contained therein, in whole or in part, for any business purpose. By uploading User Supplied Content, you acknowledge and agree that other users may access and view such content for the purpose of utilizing the Website. You understand and acknowledge that you are responsible for any User Supplied Content you submit or contribute, and you bear full responsibility for such content, including its legality, reliability, accuracy, and appropriateness. We are not responsible, or liable to any third party, for the content or accuracy of any User Supplied Content posted by you or any other user of the Website. This does not relate to personal data that you submit to us, details on how we process your personal information can be found in our Privacy Policy. Non-Confidential Communication The Website may contain generally available means by which users can contact us, such as “Contact Us” forms. Please note that any personal or contact information that you may provide to us through such means will be governed by our Privacy Policy. Although we encourage visitors to contact us through our Website, please do not submit any information that you consider to be confidential or proprietary via such means. For the sake of avoiding any confusion or misunderstanding, please note that all information, ideas, suggestions, improvements or other communications you transmit to us via the Website shall be on a non-confidential basis and shall become the property of Footballerz Kicks Footballerz Kicks and those it authorizes shall be free to reproduce, use, disclose or distribute such communications without limitation, compensation to you or other obligation.

We process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

You agree that you will only use our Website in a way that is consistent with the Terms and Conditions and that complies with applicable laws and regulations. You may use the Website only for your own non-commercial use to participate in the Website or to place an order or purchase products from Footballerz Kicks You agree that you will not use this Website to implement software viruses, code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this Website. You further agree not to use this Website in any of the following ways: - Use for the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise; - Transmitting, or procuring the sending of, any advertising or promotional material, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation; - Impersonating or attempting to impersonate Footballerz Kicks, one of our employees, another user or any other person or entity (including, without limitation, by using e-mail addresses associated with any of the foregoing); - Use of a robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website; - Through use of any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose; - Use in an attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website; - Use of the Website in any way that violates any contract or agreement between you and Footballerz Kicks. You acknowledge that this Website and any goods that you obtain from our Website are provided for your personal use only and may not be commercially distributed without our permission.

Many of the product images displayed on Footballerz Kicks Websites and in advertisements and catalogues have been used directly from official retailers like Nike, Adidas, etc. Pre-ordered products may display the manufacturer's sample; the final released product may have slight differences in terms of color or pattern. Once the final released product is received at Footballerz Kicks if we verify any significant differences to the sample, the product will be re-shot and the image will be changed on the Websites. Product, price and related information on the Website is valid only for the dates and at the locations indicated. We strive to ensure that product and price information on the Website is up to date and accurate, but we cannot guarantee the accuracy of such information. We will address any inaccuracies as soon as we learn of them. In the rare case of a pricing error, the customer will be notified and charged the correct price. The inclusion of any products or services on the Website at a particular time does not guarantee availability, as inventory and product availability can vary. Product information, packaging, and materials as depicted on the Website may vary from actual appearance. For information about a product, please read its actual label and/or product packaging and/or contact us for more information. We make reasonable efforts to accurately display the attributes of products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

All orders placed on our Websites do not constitute a contract. All orders are subject to these Terms & Conditions and are subject to acceptance by Footballerz Kicks. When orders are placed on our Websites, we will send an order confirmation that the order request has been acknowledged, this email does not constitute acceptance of the order. Our acceptance of the order and the sale of the product is complete upon delivery of the order to the courier. Title and risk of loss for the purchased product(s) pass to you upon delivery of the order to the courier. As part of the order confirmation process, we will request pre-authorization of payment from your card issuer. This will show as a pending transaction for the full value of the order. Payment is captured when we dispatch goods to you. If you are purchasing a Pre-order Item, we will process a pre-authorization when the order is first placed but ask that you ensure you have adequate funds in your account at the time of shipping. The price paid does not include any local taxes for the US so please be aware that you may still be liable for import fees and local taxes. If you are purchasing a personalized item, the payment will be taken before the item is sent for personalization. By submitting your payment details to Footballerz Kicks you accept that we will collect funds at the time your order is fully processed and shipped. Footballerz Kicks will not accept liability for any charges applied by your card provider relating to the transaction. Limited Editions - Please note that in the case of limited edition products, there may be extra restrictions, such as limiting the number of products per customer. These extra restrictions will be made known to you via the Website when ordering.

All orders placed through the Website are subject to Footballerz Kicks acceptance. This means that Footballerz Kicks may refuse to accept or cancel any order, whether the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Footballerz Kicks will issue you a refund.

Please be aware that not all of our products can be shipped to all destinations. This could be due to Brand restrictions or a restriction on the material or product itself.

Should you wish to cancel your order, we require written notification via email or website chat within 24 hours of placing the order. However, if the order has arrived, been confirmed and processed, we will be unable to cancel any orders placed after 24 hours. If goods have been dispatched, we will also be unable to cancel any orders, and you will be expected to cover the cost of return or pay for the cost of retrieval if the courier hasn't yet delivered. Any non-personalized cancelled items must be returned to us in resaleable condition, unused and complete with original packaging. When returning, please protect product packaging by using additional outer packaging to return. Additionally, we regret that we are unable to cancel orders for personalized items if the personalization process has begun or orders that are already confirmed after 24 hours.

If you are purchasing a Pre-order Item, we will process a pre-authorization when the order is first placed but ask that you ensure you have adequate funds in your account at the time of dispatch. Pre-order dates are provisional, and we cannot be held responsible for any costs incurred for your time, or services paid for if there are delays or non-supply of product.

You will be provided with a delivery date estimation during checkout or once the order has been dispatched. Please note that any dates shown are estimates only and do not constitute guarantees. You may need to allow extra time for your order to arrive if it has not arrived before the estimated delivery date. Footballerz Kicks uses reputable and reliable carriers who will allow you to track your order so you will be able to follow its progress and see when delivery is likely to take place and carriers may deliver to a safe place. To keep an eye on your order, once this has been dispatched, you will be sent an e-mail of the tracking information. Please note that if you select a ‘Standard’ delivery service, your parcel will be sent through the postal network, and in the US, claims for non-arrival of orders will not be investigated until 10 days have elapsed since the parcel was dispatched.

Regrettably, online retailers are often targeted by criminals engaging in fraudulent activities and theft which focus on bogus claims of non-receipt of delivery or return (e.g. theft made through so-called ‘SE” or “Social Engineering’ techniques, DNA/LIT/MI scams, fraudulent EB/PEB claims, FTID returns and digitally altered POPs). Crimes of this nature are very damaging to retailers and genuine consumers alike. Footballerz Kicks is acutely aware of the techniques employed by these criminals and as a result, our investigation process is very thorough. As part of the process, you may be required to provide some or all of the following: • A signed and witnessed declaration indicating that you have not received your items despite the carrier’s indication that they have safely delivered them • Proof of address • A Federal report detailing the fact that your order was stolen from your property • A face-to-face meeting with the carrier who delivered your parcel • In the case of a return, proof of postage that will be passed to the carrier for verification that it has not been altered No claims of “non-delivery” or return claims will be exempt from investigation.

To the fullest extent permitted by law, any dispute, cause of action, claim or controversy arising out of or relating to this Agreement, the Website, your account, the validity and enforcement of this provision, and the determination of the scope or applicability of this Agreement to arbitrate (referred to in this section as a “Dispute”) that can be subject to arbitration, shall be resolved exclusively pursuant to the process and arbitration clause set out in this section. Any arbitration between you and Footballerz Kicks shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures, to the extent that those rules do not conflict with this provision.

Footballerz Kicks allows you the option to publish your actions on the Footballerz Kicks Website to social media platforms. Footballerz Kicks does not control which information gets disseminated on participating social platforms. You agree to allow Footballerz Kicks to check your Footballerz Kicks cookies when you are visiting participating social platforms and allow Footballerz Kicks to receive information about your use of those social platforms. You can deactivate this publishing feature on your social media profile.

Footballerz Kicks will endeavor to ensure that this Website is continuously fully operational. However, we cannot guarantee that the Website will be fault-free. Access to this Website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out for. The introduction of new facilities or services. By using this Website and any subsite, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of Footballerz Kicks and if Footballerz Kicks is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a force majeure and Footballerz Kicks shall be excused the performance for so long as such a situation endures. For these Terms and Conditions, the term force majeure shall be deemed to include any cause affecting the performance by Footballerz Kicks of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of Footballerz Kicks and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.

We have the right to amend, remove, or vary our services and/or any part of the Website (including our T&Cs) at any time. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. However, if we make material changes to this policy, we will notify you by means of a conspicuous notice on our homepage or direct communication to you via email, if possible. Use by you of the Website following any modifications or amendments to these Terms of Use shall signify your acceptance of such modifications or amendments.

If you have any comments, complaints or questions about our Website or any of the products supplied to you, please let us know by: • Filling in the form on the Contact Us page • Emailing - [email protected]

You may use the Content only for your own non-commercial use to participate in the website or to place an order or purchase a product from Footballerz Kicks. Any other use is prohibited unless agreed to by Footballerz Kicks in writing. You agree not to change or delete any ownership notices from materials downloaded or printed from the Website. You agree not to modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, download, display, post, transmit or sell any intellectual property or content appearing on the Website, including user-generated content, without the prior written consent of Footballerz Kicks, Inc, unless it is your own user-generated, content that you legally submitted on the Website. You agree not to use any data mining, robots, scraping, or similar data gathering methods. Nothing in these Terms of Use shall be interpreted as granting any license of intellectual property rights to you.

To help prevent credit/debit card fraud, we may request additional information should we have any concerns with your order. This additional information would be proof of billing address or simply a conversation with you, so we can discuss our concerns. Footballerz Kicks will never cancel or refuse to accept an order without liaising with the customer unless we are certain the order was not genuinely placed by the cardholder. If you have any concerns/questions regarding our fraud processes, or if you are in law enforcement and require information regarding a specific transaction, please contact [email protected], and a member of our Business Protection team will be in contact.

We reserve the right to suspend your use of the Websites at any time for operational, regulatory, legal, or other reasons. We may terminate your use of the Websites and/or your account with us with immediate effect if you breach any of these Terms.

All orders are processed within 1-4 business days. Shipping rates and estimated delivery times are shown at checkout and vary by destination. Once your order ships, you will receive a confirmation email with a tracking number.

Footballerz Kicks is not responsible for packages lost, stolen, or delayed after handoff to the carrier. If your package is lost in transit, please contact the carrier directly using your tracking number, then reach out to us at [email protected].

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as Apple Pay and Google Pay. All transactions are processed securely through our encrypted payment gateway. Payment is taken in full at the time of purchase.

These Terms and Conditions are governed by the laws of the State of Ohio, United States. If you have a dispute with us, please contact us first at [email protected] so we can attempt to resolve it informally.